Privacy Policy for AustrianPass Info GmbH

At AustrianPass Info GmbH, accessible from our online platform, one of our main priorities is the privacy of our visitors. This Privacy Policy document contains types of information that is collected and recorded by AustrianPass Info GmbH and how we use it. We are committed to protecting your personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

Information We Collect

We collect personal information that you voluntarily provide to us when you express an interest in obtaining information about us or our services, when you participate in activities on our online platform, or otherwise when you contact us.

• Personal Identification Information: This may include your name, email address, postal address (e.g., for shipping physical travel packs or checklists), and phone number when you engage with our support or request specific resources.
• Usage Data: Information about how you interact with our online platform, such as IP addresses, browser type, operating system, pages viewed, time spent on pages, and referring URLs. This data helps us understand user behavior and improve our service.
• Vehicle Information (Optional): If you use our route planning tools or vignette eligibility checks, you may voluntarily provide vehicle type (e.g., passenger car, heavy goods vehicle) to tailor guidance, but this is not linked to personal identification unless explicitly provided by you for a specific service.
• Correspondence Data: Records of your communications with us, including inquiries and feedback.

How We Use Your Information

We use the information we collect in various ways, including to:

• Provide, operate, and maintain our online platform and services.
• Improve, personalize, and expand our online platform's features and offerings.
• Understand and analyze how you use our online platform for enhancements (e.g., optimizing route planning notes or road condition advisories).
• Develop new products, services, features, and functionality.
• Communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the online platform, and for marketing and promotional purposes.
• Send you emails regarding seasonal advisories, regulatory changes, or curated FAQ alerts if you have opted in.
• Find and prevent fraud.
• For compliance briefings to logistics operators.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information. These include, but are not limited to, data encryption, regular security audits, and restricted access to data for authorized personnel only. We also ensure that our data processing activities comply with GDPR principles.

Disclosure of Your Information

We do not sell, trade, or otherwise transfer to outside parties your Personally Identifiable Information without your consent, except as described below:

• Third-Party Service Providers: We may share your information with trusted third parties who assist us in operating our online platform, conducting our business, or serving our users, so long as those parties agree to keep this information confidential and comply with data protection regulations. This might include web hosting partners or analytics providers.
• Legal Requirements: We may disclose your information when we believe release is appropriate to comply with the law, enforce our online platform policies, or protect ours or others' rights, property, or safety.

Data Retention

We retain personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When processing is no longer necessary for the original purpose or for legal obligations, we securely delete or anonymize your data.

Your Data Protection Rights (GDPR)

Under GDPR, you have the right to:

• The right to access – You have the right to request copies of your personal data. We may charge you a small fee for this service.
• The right to rectification – You have the right to request that we correct any information you believe is inaccurate. You also have the right to request that we complete the information you believe is incomplete.
• The right to erasure – You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing – You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing – You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability – You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.

If you make a request, we have one month to respond to you. If you would like to exercise any of these rights, please contact us at our provided physical address.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We advise you to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

AustrianPass Info GmbH
7 Museum Street, Floor 3
Innsbruck, Tyrol, 6020
Austria